other
Added 2 hours agoCustomer Management Specialist
at NCR Atleos
GlobalRemote
Responsibilities
- Establish an aligned governance model with your client(s).
Requirements
- REQUIREMENTS Technical/Vocational certification or High School diploma or, 3-5 years of related
- experience Detailed oriented, analytical and/or technical experience, preferably within NCR Services Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel Excellent written and verbal communications skills Ability to work in a fast-paced environment.
- multi-task, time management and organizational skills Ability to identify and resolve issues with a sense of urgency Ability to work as part of a team or independently Willing to work non-standard business hours as required by customers PREFERRED SKILLS
- Experience in the various NCR Lines of Businesses
- Experience of working in a managed services or outsourcing environment Offers of employment are conditional upon passage of screening criteria applicable to the job.
Additional details
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.
- Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
- Client Governance - Top priority is customer satisfaction.
- Cadence drives service performance, engagement and ongoing improvements.
- Daily interactions, delivering services contract terms during the lifecycle of the agreement.
- Governance Model Frequency: Daily/Wkly/Mthly/Qtrly Content: HDW/SW/MS/Projects Performance Metrics Bad Actors/Outliers Market Performance Entitlement/Billing Change Mgmt Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems.
- Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
- SLA performance results Outlier Mgmt – aged Workorder Client KPIs Field Retrofit Order (FRO) Entitlement – Entitlement is what a customer is entitled to under their service contract.