other
Posted 1 weeks agoManager, Services Consulting
at Braze
San Francisco, United StatesHybrid
Responsibilities
- Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential
- Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions
- Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams
- Manage expectations to deliver for sales and post-sales leadership
- Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.
- Lead development of sales go-to-market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre-sales motions, to help our organization scale
Requirements
- experience in service delivery, Technical Account Management, Customer Success, or related fields, along with a high level of curiosity and proven track record of execution.
- experience in SaaS pre-sales or service delivery, consulting, or business analysis. Must-haves:
- Experience working with Sales teams and during deal cycles, or have been exposed and have awareness of sales motions from a post-sales role
- experience with the Braze tool and services offerings, or similar products
- Business proficiency in one or more additional languages
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS
- To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
- This includes using AI to analyze the experience, skills and
- We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Experience
- You are a people leader, an expert in service delivery, and a strong advocate for your personnel. 4+ years of
Benefits
- We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
- For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,800 and $204,800/year, with an expected On Target Earnings (OTE) between $171,000 and $256,000 /year (including bonus or commission).
- In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze
- Competitive compensation that may include equity
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Additional details
- At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
- If Braze sounds like a place where you can thrive, we can’t wait to meet you.
- Braze’s Service Offering Managers act as trusted advisors to our prospective clients and Sales team during the sales process, adapting their extensive expertise on the Braze services to meet customer needs.
- Our Service Offering Managers support the Braze sales organization during pre-sales in scoping client service requirements, presenting our service offerings, building comfort and confidence in the value of Braze services, and positioning optimal service pricing and packaging to potential customers.
- This role is an opportunity to expand on your people management and leadership skills, while partnering with Braze’s sales, Solutions Consulting, and post-sales services teams.
- The role will draw upon your people-management skills and