engineering
Posted 2 hours agoQuality Assurance & Release Engineer, Retail
at Ooon
London, United KingdomOn-site
Responsibilities
- Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications.
- Validate system setup for NSO (New Store Openings) by completing end-to-end testing in a LIVE environment
- Monitor and validate post-release performance to ensure system stability
- Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets.
- Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems.
- Validate POS-to-core system integration for product data, transactions, and reporting accuracy.
- Coordinate user acceptance testing (UAT) with Operations and business teams.
- manage the 24/7 service desk and act as third line support for escalations
- Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests.
- Drive continuous improvement in service quality, escalation handling, and knowledge base documentation.
- Manage issue tracking, prioritisation, and resolution of defects identified during testing or post-release.
- Maintain up-to-date documentation of testing, release notes, and support workflows for cross-team use. Your Story: •
Requirements
- Experience with POS systems, integrations, and retail IT environments.
- Strong background in testing, QA, release management, or service delivery.
- Knowledge of fiscalisation requirements in retail. Proven
- experience in service desk operations, SLA monitoring, or incident management.
Additional details
- The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations.
- The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk.
- Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.
- Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment.
- Provide training, documentation, and knowledge transfer to support teams and end users.
- Act as an escalation point for critical incidents impacting retail operations.
- Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks.
- Excellent cross-functional communication skills, able to work with technical and non-technical teams.
- Detail-oriented with strong documentation and process management skills. Your Team:
- At On, we don’t just create tools—we craft experiences that move the world. As part of our Retail