infrastructure
Posted 2 hours agoSite Reliability Engineer
On-site
Responsibilities
- Own the SLO/SLI practice for CIRA : Define meaningful service-level objectives and indicators for services on GCP with each squad.
- Establish error budgets and necessary baselines, applying extra rigor to flows that affect critical business processes.
- Build in security and compliance by default.
- Champion secrets hygiene (HashiCorp Vault, GCP Secret Manager, SOPS), least-privilege access to production and data, and audited break-glass procedures.
- Manage vulnerability and patch posture for services: Track and drive remediation of vulnerabilities across the JVM, Spring/Spring Boot dependencies, and container images; help establish patching expectations and surface security-relevant findings from quality gates (SonarQube) and secret scanning (ggshield) so they get prioritized alongside reliability work.
- Own and run root-cause analysis: Establish a consistent, blameless RCA practice for the group.
- Drive investigations toward durable fixes and preventative actions while partnering with the owning squad rather than working in isolation.
- Build and mature observability for critical services: Become the group's point person for the observability stack (e.g., Grafana).
- Build and standardize monitoring, dashboards, tracing, and alerting using Open Telemetry that surface the health of systems, services, infrastructure and business/transactional processes — without leaking PII data into logs, traces, or dashboards — while creating reusable patterns that squads can adopt.
- Keep performance and resource metrics within thresholds: Track response latency, JVM heap/GC behavior, thread-pool saturation, CPU/memory consumption, cloud costs, error rates, and uptime across all services (e.g.
- Turn findings into prioritized improvements in collaboration with the squads.
- Improve batch and orchestration reliability: Help harden batch jobs and support the migration toward durable workflow orchestration to reduce partial-failure windows and manual idempotency.
- Support database performance and query optimization: Monitor the groups databases (e.g.
- Establish alerting and runbook standards: Define the group's conventions for actionable alerts and runbooks to ensure on-call engineers across squads can respond quickly and consistently.
- Troubleshoot across the stack: Address issues in the JVM/application, Spring container, MySQL, Pub/Sub messaging, Feign/REST and legacy RMI/HTTP-Invoker integrations, GKE/GCE, network, and client-generated workloads.
- Inform capacity and cost: Help analyze platform usage to attribute costs to customers and workloads, inform capacity planning, and identify efficiency improvements.
Requirements
- This is a software-engineering-led SRE role where you will read and write Java, instrument Spring services, tune the JVM, help harden infrastructure, batch processes, data and orchestration flows.
- Java, Spring Boot, NodeJs etc).
- MySql, SingleStore, Elastic, GCP Spanner) for slow queries, indexing, lock contention, and connection-pool health.
- This requires growing depth in JVM and database performance (profiling and query optimization).
- Make the delivery path safer: Partner with squads to improve CI/CD (Jenkins/Github Actions) and GitOps deploys (ArgoCD + Helm), including health checks, readiness/liveness probes, progressive rollouts, and rollbacks for finance services.
- Systems Design: Solid understanding of systems and application design, with the ability to reason about reliability, failure modes, and performance.
- Java: Able to read, debug, and make changes to Java/Spring code today, with the willingness and aptitude to deepen JVM expertise (garbage collection, memory, thread pools) on the job.
- Cloud & Kubernetes:
- Experience operating services on a major cloud (ideally GCP/GKE) and exposure to Kubernetes and containers.
- Observability: Proficiency with metrics, logging, tracing/APM, and alerting. Database:
- Experience with relational database monitoring and SQL tuning (MySQL preferred), including basic indexing and query optimization.
- Automation: Proficiency in shell scripting and comfort automating routine operational tasks.
- Security & Compliance Awareness: Practical understanding of operational security for production systems, including secrets management, least-privilege access, and handling sensitive data safely in logs and telemetry.
- SLO/SLI: Familiarity with defining or operating against SLOs/SLIs, or a strong desire and aptitude to build that practice.
- Collaboration: A collaborative working style with the ability to influence and enable other engineers.
- Problem Solving: Ability to prioritize, work independently, and focus on simple, efficient, and reliable solutions.
- Education: B.S. in Computer Science or a related field, or equivalent practical experience. Preferred
- Experience with the Spring/Spring Boot ecosystem and JVM application servers.
- Experience with tools like Quartz, Temporal, or similar.
- Event-Driven Messaging: Familiarity with Pub/Sub or Kafka and service-to-service integration (REST/Feign, gRPC).
- Experience with Prometheus/PromQL, Grafana, and log analytics.
- AI-assisted engineering: Familiarity with using AI tools to assist in engineering workflows.
Experience
- Experience: 3+ years in SRE, software engineering, or systems/operations roles supporting production services, with the appetite to own and grow a reliability practice.
Benefits
- Tooling: Familiarity with secrets management (Vault, GCP Secret Manager, SOPS), code-quality gates (SonarQube), and CI/CD + GitOps (Jenkins, ArgoCD/Helm). Benefits and Perks:
- benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year , with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses
Contact
- impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
- From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
- As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
- Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
- Your Role at impact.com :
- At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a
- impact.com is proud to be an equal opportunity workplace.
Additional details
- Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.
- This role focuses on building and professionalizing rather than firefighting.
- Since the platform is stable, your mission is to implement SRE engineering disciplines (service-level objectives, observability, runbooks, and structured root-cause analysis) to ensure reliability is measurable, repeatable, and owned.
- You will work with Squad leads, Platform Engineering and Cloud Operations and will own the SLO and RCA practice for the group while partnering closely with other internal and external squads.
- Your job is to provide them with the framework, tooling, and habits needed to run reliable services, and to act as the central point of contact for reliability across those teams.
- Our guiding principle is to prioritize system stability and data integrity above all else.
- Because these are business-critical systems, security and compliance are part of the reliability mandate, not an afterthought: you will build observability, audit trails, and operational practices that are secure and auditable by default, working alongside the central security and DevOps teams.
- Reliability, resilience, data integrity, and compliance take precedence over short-term feature velocity.
- This is a strong opportunity for an engineer ready to step into ownership and grow the role and themselves over time, with the support of the group. What You'll Do:
- Treat security and auditability as reliability properties: ensure critical business processes and data flows have the necessary audit trails, and if applicable, forensic-replay history needed for transactional-correctness and compliance obligations (e.g.