customer support
Posted 1 weeks agoManager, Customer Success
at Onit, Inc.
United StatesRemote
$399,000
Requirements
- About Onit: We're redefining the future of legal operations through the power of AI.
- We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
- As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
Benefits
- This role manages a portfolio of customers with annual contract values below $399K and is accountable for team performance, customer health, renewal readiness, and execution consistency across the segment.
Additional details
- Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
- If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
- The Manager, Customer Success leads a team of Customer Success Managers responsible for building and maintaining post-sales customer relationships to drive adoption, utilization, retention, and value realization of Onit’s products and services.
- Reporting directly to the VP of Customer Success, the Manager partners closely with CS leadership to execute customer success strategy, surface risks and insights, and ensure consistent delivery across our Unity SMB and Mid-Market segments and will also help manage other product lines as needed.
- The Manager provides both people leadership and functional customer success expertise, acting as a player-coach and escalation point while partnering cross-functionally to support customer outcomes.
- This is a management-level role and is not an individual contributor position