operations
Posted 3 weeks agoSupport Operations Manager
at Snappr
On-site
Requirements
- You'll be trusted to protect Snappr's reputation by handling escalations, drive repeat bookings by building a world-class Resolution Center, and aggressively deploy AI to make the team faster, leaner, and more effective.
Additional details
- At Snappr, we make it effortless for businesses to access high-quality visual content at scale.
- As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals.
- By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.
- Our culture is built on extreme ownership and peak performance.
- We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity.
- We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.
- About the team: Snappr is the world’s largest on-demand marketplace for visual content.
- Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale.
- Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.
- About the role: As the Support Operations Manager, you will own and grow Snappr's full customer support function, covering both our Consumer (PAYG) and Enterprise customers.