Senior Manager, Data Science & Analytics

Americas, United StatesRemote

Responsibilities

Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team. What we're looking for 7+ years of

Customer.io powers automated communication that people actually want to receive.
experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including
experience leading and developing high-performing teams.
Advanced SQL skills and proficiency with Python or similar analytical tools. •
Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools. •
Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
You'll have real ownership - of a team, of a data function, and of a company that's actively building toward an AI-native analytics future.

You'll have a seat at the table with senior stakeholders and the latitude to shape how data drives decisions at Customer.io . Compensation & Benefits
We believe in transparency. Starting salary for this role is $170,000 - $200,000 USD depending on
benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family .
We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.