customer support
Added Apr 27Technical Support Lead
at Doctor Droid
New York, New York, United StatesOn-site
Requirements
- who you are: you’re extremely sharp: high IQ & EQ you studied computer science & are excited about building tools to improve support you’re a people person - understanding other people & getting close to them quickly comes naturally to you you have the patience required to deal with a high volume of incoming support tickets low ego - there is no task that is beneath you you’re interested in product roles later in your career you’re able to manage and clearly communicate with a team you oversee.
Benefits
- experience & helping the customer in anyway you can you have an ability to sift through feedback to know what is high priority and what isn’t you love using & obsessing over every corner of a new product - it’s easy for you to quickly understand UX/UI BONUS: customer support or consumer product experience
Additional details
- what you’ll be doing: you will be joining 222 as the first customer support specialist - overseeing our overseas support team & overall support org in order to both improve the quality as well as report most common pain points, areas of confusion, and possible product improvements to help solve those problems.
- you will be overseeing the customer support channels to ensure speed of response and quality of response improves.
- you will this role requires long hours, especially during weekends when the number of members at experiences is highest.
- you have the utmost care for high standards and never cut corners you have the utmost care for the customer