engineering
Posted 2 weeks agoManager I, Technical Support Engineering
at Datadoghq
Seoul, South KoreaHybrid
Responsibilities
- Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
- Ensure successful onboarding of new Support Engineers
- Review and help prioritize Support Engineering escalations, and follow up with customers in Korea
- Dispatch customer requests throughout the day as part of a queue rotation schedule
- Oversee demo training and assist in demo certification
- Build out documentation and knowledge base articles for a variety of technologies Who You Are:
Requirements
- experience and a basic knowledge of Linux
- Business or native-level fluency in English and Korean (spoken and written) is required, as this role will communicate with cross-functional partners and external customers, locally and globally
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- Passionate about people management and/or mentorship with minimum 3 years of experience leading a team
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Additional details
- The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
- We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support.
- Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
- Help triage Support Engineering queues and work with Product and Engineering on urgent matters
- Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
- Curious, self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- Datadog values people from all walks of life. We know not everyone will meet all the above