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Posted 2 hours agoCustomer Solutions Specialist
Tokyo, JapanOn-site
Responsibilities
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
Requirements
- Bachelor's degree or higher
- Excellent communicator with strong interpersonal skills and the ability to understand and explain complex technical concepts to your audience
- Strong sense of responsibility, motivated self-starter
- Great multitasker, ability to work independently
- Proficiency in Word/Excel/PPT and other software. Strong document editing ability
- Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred) •
Experience
- Experience (4+ years) in one or more of these areas is preferable: Customer Technical Support/ Working in a SaaS business / Digital Marketing industry / Service Quality Management Benefits:
Benefits
- We use tickets, live chat and Zoom calls to assist our clients with contracting logic, web tracking, user journeys, data analysis, and integrations.
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
- Transportation allowance Internet Allowance Gym allowance Lunch allowance
Contact
- At impact.com we are passionate about our people, our technology, and are obsessed with customer success.
- impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.