operations
Posted 3 hours agoProduct Operations - Senior Associate
at Kikoff
San Francisco, United StatesOn-site
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Responsibilities
- Own the operational playbook for 0→1 product builds by program managing MVPs, manually operating products, and turning learnings into rapid feedback.
- Mentor and develop junior team members across day-to-day execution, project delivery, and scoping new initiatives (with potential direct reports)
- Champion critical product and operational metrics; build programs to track and improve them
- Own the end-to-end customer
- Conduct customer interviews and translate feedback into actionable product insights Expertise and
Requirements
- We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships.
- This role is best suited for someone who is operationally strong, customer-focused, and excels at working cross-functionally with Product, Engineering, and Design teams. Roles and Responsibilities:
- experience across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions
- Experience Required:
- Strong strategic thinking, with the ability to connect day-to-day execution to long-term product direction
- Ability to define ambiguous problem spaces, structure them clearly, and rally cross-functional teams to drive solutions
- Proven project management skills, with the ability to align cross-functional stakeholders and drive execution
Experience
- 5+ years in Product Operations at a B2C tech company or startup (consulting backgrounds welcome); 1 to 2 years of people management experience strongly preferred
Benefits
- Strong analytical skills, with the ability to diagnose, prioritize, and resolve product issues in a fast-paced environment Base Range $140,000 — $170,000 USD
- Equal Employment Opportunity Statement