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Posted 7 hours agoLead Technical Program Manager
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Drive multiple large-scale technical projects, working cross-functionally with product manager, designers, so:ware development team, business operations and external partners across organizations to guarantee a smooth and efficient product delivery.
- Handle multiple competing and changing priorities in a fast-paced environment
- Develop and implement project management methodologies, standards, and tools.
- Ensure PMO processes and practices are aligned with industry best practices.
- Lead and manage AI/ML initiatives across the full lifecycle, including problem definition, model development, deployment, and monitoring
- Collaborate with Data Science, Engineering, and Product teams to deliver scalable AI-powered solutions.
- Ensure alignment on data readiness, model performance metrics, and deployment timelines.
- Drive adoption of AI/ML Ops best practices and ensure governance around model risk, bias, and compliance. What makes you qualified?
- Maintain a comprehensive project portfolio dashboard for tracking project performance.
- Conduct regular portfolio reviews and status updates to stakeholders.
- Ensure project documentation is complete, current, and stored appropriately.
- Implement governance practices to ensure projects adhere to scope, schedule, and budget Constraints.
- Develop metrics and KPIs to measure project performance and PMO effectiveness.
- Generate regular reports on project status, risks, issues, and resource utilization.
- Analyze project data to identify trends and areas for improvement.
- Facilitate communication between project teams, stakeholders, and senior leadership
- Ensure stakeholder expectations are managed and met through effective communication and Reporting.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Experience - 6+ years
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Defines and implements cross-team processes to improve efficiency and delivery (SDLC), defines metrics to measure and monitor efficiency and effectiveness of the processes and drives adoption across organizations.
- Monitors and tracks complex programs effectively by providing periodic updates to technical, non- technical teams and Senior Management
- Has the right balance of technical, project management and business/product acumen and manages delivery across SDLC serving as a single point of contact.
- Manages stakeholders from different cross functional teams by setting expectations and Providing frequent program/project updates.
- Provide training and development opportunities for project managers and team members We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.