(Senior/Lead) Implementation Consultant - German speaking
- aws
- customer support
- excel
- golang
- +6 more
↳ Create a culture of customer obsession, with trust, teamwork and accountability.
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↳ Create a culture of customer obsession, with trust, teamwork and accountability.
↳ Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. ↳ Develop and manage configurations for scalability, codec negotiation, SIP trunk registration .
↳ Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client… ↳ Own & deliver the end-to-end configuration of solution based on the customer
↳ Create a culture of customer obsession, with trust, teamwork and accountability.
↳ Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified… ↳ Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first…
↳ Demonstrate excellent listening skills, empathy and care of your team and customers. You have ample ↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Responsibilities Design, build, and maintain AI-driven support workflows using Microsoft Copilot and related platforms… ↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Design, develop, and maintain scalable backend services and distributed systems using Java. ↳ Architect and implement solutions that handle large volumes of data and ensure high availability, fault tolerance, and…
↳ What You’ll Do Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH , Kamailio / OpenSIPs ,… ↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and… ↳ Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and…
↳ Cultivate relationships with key stakeholders across customer organizations and establish new relationships, directly… ↳ Build customer champions and advocates to ensure clients can articulate and understand the value Sprinklr is driving to…
↳ Develop and maintain frameworks, governance structures, and reporting mechanisms to drive accountability and ensure… ↳ Create an executive dashboard that provides an accurate , exception-based view of health, risks, and decisions.
↳ Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified… ↳ Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first…
↳ Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified… ↳ Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first…
↳ Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that… ↳ Maintain platform relevancy according to changes business needs.
↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a… ↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
↳ Create a culture of customer obsession, with trust, teamwork, and accountability.
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