engineering
Posted May 5Help Desk Technician
at Replit
Remote
Requirements
- The successful candidate will also troubleshoot hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs and manages IT inventory and consumables.
- The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment.
- experience - Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics and system configuration in an enterprise environment -
- Experience supporting Google Workspace administration and end-user troubleshooting - Familiarity with endpoint management/MDM platforms (Kandji preferred) - Understanding of identity and access management concepts such as MFA and SSO - Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting) -
- Experience supporting Microsoft Windows and Linux endpoints - CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified Full-Time Employee
Experience
- Experience: - 1+ years of experience of IT support
Benefits
- Experience supporting video conferencing and AV systems - Familiarity with IT ticketing systems - Strong organizational skills and ability to manage multiple concurrent requests - Excellent verbal and written communication skills with a customer-first mindset - Ability to lift and move IT equipment up to 40 lbs - Willingness to work onsite at least four days per week Bonus
- Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter
- Benefits (In-Office Only) 📱 Monthly Wellness Stipend 🧑💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to?