other
Posted 2 days agoSenior Technical Program Manager
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- 3+ years in technical program management, or a mix of engineering and program roles, in cloud infrastructure, platform, or SaaS product environments Working knowledge of cloud (AWS, Azure, GCP) fundamentals: compute and instance families, autoscaling, storage tiers, and cost levers; able to follow an infra design review or RCA discussion and ask the right questions Scripting ability (Python or similar) and comfort with APIs; you have built your own tools to collect data or automate reporting, not just
- Experience running FinOps or cloud cost-optimization programs
- Experience applying LLM tooling or agents to workflow automation Background in contact center, CPaaS, or other real-time communication platforms We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description What You’ll Do Own end-to-end execution of CCaaS-wide programs: scoping, milestone planning, dependency and risk tracking, and crisp status reporting to senior leadership Drive cross-team initiatives spanning product modules, platform and cloud engineering, security, and SRE, including alignment where teams have competing priorities on shared production infrastructure Run operational cadences: weekly reviews, incident and RCA follow-through, action item closure, launch and rollout readiness
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.
- Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
- Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.