research
Posted Apr 2Lead UX Researcher
at Descript
San Francisco, Ca Or, United StatesRemote
Responsibilities
- Drive UX and product research
- Lead end-to-end UX research studies across large, ambiguous problem spaces
- Identify key unknowns and define the most appropriate research questions and methods to inform product decisions
- Conduct exploratory, evaluative, and longitudinal research (e.g. ethnography, usability, concept testing)
- Study how people create content, both inside and outside of using Descript — map and maintain a library of workflows, mental models, and friction points across users and use cases
- Scale UX research across the organization
- Coach PMs and designers to plan and run their own research, and increase the number of teams able to run high-quality research independently
- Manage research operations systems, automating where possible, for participant recruitment, feedback management, and insight sharing
- Introduce new methods, tools, and rituals to improve how research is conducted, managed and shared
- Host and manage programming for Insight Safari — a company-wide casual weekly gathering where we watch and discuss minimally edited user research footage together Who you are Experience
- Track record of concretely influencing product and strategic decisions
Requirements
- Descript is an intuitive, AI-powered, collaborative, all-in-one video platform that makes it easy for anyone to create, edit, and share a video.
- We’re hiring a lead UX researcher to shape product decisions and how we practice user research across Descript.
- Descript serves a wide range of creators and enterprises with different workflows and goals.
- Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the product roadmap
- Experience working closely with product and design teams (not purely agency role) •
- Experience building out a collaborative research practice within a product org, where you’ve used your expertise to mentor or train others in how to conduct high-quality user research •
- Experience building out and maintaining research operation systems for managing study participation, feedback, research recordings, and the insights gleaned from that research