engineering
Posted 3 weeks agoIT Systems Engineer III
at Ophelia
United StatesOn-site
Responsibilities
- Receive and manage Level 3 IT helpdesk escalations and partner with our IT managed services provider. Ensure high IT helpdesk standards through measured SLA performance.
- Manage IT vendor relationships to ensure compliance, security, and high quality performance. Use best practices to ensure budget management and ongoing communication.
- Collaborate cross-functionally in both sourcing new ideas and implementing improvements from our amazing community of clinicians.
- Improve quality continuously through healthy software development habits and communicating issues.
- ZTNA design and implementation DLP and EDR systems
Requirements
- The MSP also handles Level 1 and Level 2 helpdesk support.
- We are progressing towards third-party certification, likely SOC 2 Type II (and/or possibly HITRUST) and have many opportunities to continuously improve through projects that you will drive forward.
- These will simultaneously help employees to have a more seamless security and SaaS experience.
- Depending on the breadth of your experience, you may be involved in production systems design, including data management and transfer, Google Cloud Platform security hardening, and more.
- You should already be experienced leveraging AI tools to automate your work, and ship IT integrations.
- You will have worked in an agile development environment and/or be excited about further developing the habit of iterative project work.
- experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA), is highly beneficial. Priorities
- You’ll get to work directly with our technical and non-technical teams to build the next generation of our products.
- experience in IT systems engineering , ideally with a portion at a growth stage company with bespoke systems.
- Must have experience with:
- ITSM, IdP/IAM, MDM along with OU and directory structures
- Nice to have experience with:
- AI automation with LLMs
- Mixed environments (Microsoft/Apple) Cloud experience DNS administration