Founding Account Manager

Paris, FranceOn-site

Responsibilities

Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
Lead and actively participate in client onboarding and creating standard operating procedures.
Scope and guide the implementation stages and timelines for new opportunities and clients.
Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships Prerequisites : 5+ years of

This role is ideal for an individual with strong commercial acumen, negotiation experience, excellent communication skills, and the ability to build bridge internally and externally.
Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
experience in logistics, freight forwarding, or supply chain.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce.

experience in supply chain operations, sales/account management or a client facing role. 2+ years

We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

At Flexport, we believe global trade can move the human race forward.
That’s why it’s our mission to make global commerce so easy there will be more of it.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity:
As an Account Manager, you will help account executives with the ramping of each new account by identifying the needs, design and sell a tailored solution.
You will help the customers realize the Flexport value proposition by deeply understanding the client’s supply chain.
This position is ideal for an individual who possesses sales
experience and holds an interest in supply chain and logistics industry. The person's main objective will be to build relationship and expand with existing customers.
It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone. Your