other
Posted 2 weeks agoIT Analyst, EMEA
at Horizon3.ai
Amsterdam, NetherlandsHybrid
Responsibilities
- - Support onboarding and offboarding processes, including account setup, device preparation, access provisioning, and deprovisioning.
- - Administer identity and access support tasks, including Okta-related workflows, password resets, and application access requests.
- - Track recurring issues, identify root causes, and recommend improvements to tools, processes, and user experience.
Requirements
- Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them.
- experience across devices, access, office connectivity, and collaboration tools.
- This role will be the go-to IT contact for regional support needs, ensuring employees can work effectively whether they are onboarding, troubleshooting technical issues, or setting up in-office infrastructure. CORE
- - Provide hands-on support for office and network needs, including internet connectivity, basic network troubleshooting, network hardware support, and coordination with vendors when required.
- experience in IT support, helpdesk, workplace technology, or a similar end-user support role - Strong
- experience managing support tickets and prioritizing multiple requests in a fast-paced environment - Hands-on
- experience with laptop provisioning, device lifecycle management, and troubleshooting for both Mac and Windows environments - Strong
- experience with MDM/UEM Platforms for Mac and Windows device management -
- Experience supporting identity and access tools such as Okta, including user provisioning and access troubleshooting - Working knowledge of office networking, Wi-Fi/internet troubleshooting, and endpoint connectivity support -
- Experience supporting conferencing tools and meeting room technology such as Zoom Rooms - Excellent communication skills and a strong customer-service mindset - Strong attention to detail, ownership, and follow-through - Ability to work independently while collaborating effectively with global teams PREFERRED QUALIFICATIONS -
- Experience supporting a distributed or international workforce across EMEA -
- Experience with IT onboarding/offboarding processes in a high-growth company - Familiarity with SaaS administration, endpoint management, and IT asset tracking - Security-first mindset with an understanding of access control and workplace security best practices Perks of Horizon3.ai - Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.