other
Posted 2 weeks agoTechnical Architect
at gongio
Austin, United StatesOn-site
Responsibilities
- Lead technical discovery and design workshops with customer IT, Security, and Engineering teams, translating functional
- Own the end-to-end technical architecture and governance of solutions built on the Gong API framework, ensuring long-term stability and scalability in the customer's environment.
- Architect and implement solutions for non-standard or complex CRM configurations (e.g., multi-org, custom objects, advanced field mapping) to ensure reliable data synchronization.
- Create high-quality technical documentation, including system architecture diagrams, data flow maps, and API integration specifications for customer governance and reference.
- Lead data migration planning and execution for customers moving from legacy or competitive systems, ensuring data integrity and continuity.
- Develop and refine internal technical best practice guides, deployment runbooks, and integration documentation to improve the quality and efficiency of the Professional Services practice.
Requirements
- Gong harnesses the power of AI to transform how revenue teams win.
- The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
- Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
- Maintain expert-level knowledge of the entire Gong technical ecosystem, including the API framework, data architecture, security posture, and common third-party integration points (CRM, telephony, calendar).
- experience in system, technical, or solution architecture, preferably in a customer-facing Professional Services role for a Cloud/SaaS Enterprise software company. Deep, hands-on
- experience with RESTful and JSON API implementation, design, and testing, including familiarity with client- and server-side programming concepts.
- Expert-level knowledge of major CRM architecture (e.g., Salesforce data model, objects, security, and integration patterns) is required.
- Expertise in identity management and authentication protocols such as SAML, OAuth 2.0, and SCIM for enterprise-grade deployments.
- Proven ability to translate complex technical architectures into clear, concise documentation and communicate technical concepts effectively to both technical and non-technical executive audiences. Extensive
- experience advising on security and IT governance policies related to SaaS deployments, including SSO configuration and network requirements.
- Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). •
- Experience in a similar role within a RevOps, Sales Tech, or B2B SaaS environment.
- Familiarity with common telephony systems (CCaaS, UCaaS) and their integration patterns. •
- Experience with Agile methodologies in a professional services or project delivery context.
Experience
- Customer Technical Delivery (75% Billable Utilization) QUALIFICATIONS 6+ years of
Benefits
- Willingness to travel (up to 25%) to customer sites for critical project milestones and technical workshops. PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Work from home stipend to help you succeed in a remote environment.
- The annual salary hiring range for this position is $149,000 - $175,000 USD.
- Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.
- At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
- The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
- Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
- We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out.
Contact
- For more information, visit www.gong.io.
- All Gong recruiting email communications will always come from the @gong.io domain.
Additional details
- At Gong, you will join a company built on innovative products, ambitious goals, and passionate people.
- We are shaping the future of revenue intelligence and we want people who are excited to build what comes next.
- You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other.
- Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
- If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
- The Technical Architect is a specialized individual contributor responsible for owning the technical integration workstream for our Enterprise customers.
- You are the expert who ensures the Gong platform is seamlessly integrated into complex enterprise technical ecosystems, translating functional goals into reliable, high-performing technical solutions.
- You will work closely with the Engagement Manager and Consultant to lead technical discovery, design, testing, and deployment.
- This role is focused on architecting and implementing solutions using the Gong API framework, supporting complex CRM configurations, and guiding customers through technical governance and security
- requirements to achieve mission-critical outcomes. RESPONSIBILITIES