research
Posted 5 days agoApplied Scientist
at dialpad
Vancouver, CanadaOn-site
Responsibilities
- Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.
- Manage massive textual data sets.
- Build advanced LLM-based features, including reasoning, multilingual and multimodal processing, and agents.
- Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.
- Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions. Skills you’ll bring
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- As an Applied Scientist at Dialpad, you'll be an integral part of our AI team, conducting R&D to power the next generation of autonomous voice agents and delivering features for transcribed voice and chat message data in the business communications domain.
- If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.
- Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of the resultant business impacts.
- Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.
- experience for Master’s degree holders or 1+ years for PhD degree holders. Demonstrated
- experience with machine learning, Python, PyTorch, and other relevant tools and technologies.
- A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
- Familiarity with version control tools like Git for collaborative projects.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Experience
- 2+ years of NLP industry
Benefits
- For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below.
- Our salary ranges are determined by role, level, and location.
- The range displayed on each job posting reflects the target range for new hire salaries for the position.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- British Columbia, Canada Salary Range $161,500 — $191,500 CAD Why Join Dialpad
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
- We have several research themes, including developing multi-modal, real-time agentic systems that can listen, reason, and take action during live customer interactions.
- We are also developing real-time knowledge retrieval models to power live coaching features for customer support and sales agents.
- Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.
- Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking applications.
- This position reports to the Manager of the NLP team and has the opportunity to be based in our Kitchener, ON, office. What you’ll do