Technical Account Manager (London, United Kingdom)

London, United KingdomOn-site

Responsibilities

Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks •
Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
Superb communication skills and the ability to confidently engage both technical and non-technical audiences
Familiarity using Figma or other design and developer collaboration tools
Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
A background in frontend development or familiarity with design-to-code workflows
Additionally, if hired you will be required to attend in person onboarding.

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!
This role sits at the intersection of customer success, enterprise architecture, and developer workflows.
You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility.
Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success.
This is a full time role that can be held from our London hub.
Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
While not required, it’s an added plus if you also have: