customer support
Posted 3 weeks agoCustomer Support
at Apollo.io
Manila, PhilippinesHybrid
Responsibilities
- Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
- Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
Requirements
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
- experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
- Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
- Ability to adapt to change and remain flexible in a dynamic work environment
- Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
- Demonstrated ability to manage time effectively and adhere to SLAs.
- Proficiency in tailoring technical explanations for non-technical audiences.
- Note : If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven
- Background in SaaS or technology-focused roles. •
- Familiarity with tools like Jira, Salesforce, and REST API integrations.
- Strong foundational knowledge of integration and filtering systems.
- Basic programming knowledge. We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement.
- If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Benefits
- Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion.