Senior High-Touch Onboarding Manager
- project management
- recruiting
↳ Drive Value Realisation for Apollo’s UK Customers ↳ Lead 3–6 structured onboarding sessions per customer.
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↳ Drive Value Realisation for Apollo’s UK Customers ↳ Lead 3–6 structured onboarding sessions per customer.
↳ Own and continuously improve the secure software development lifecycle for Apollo applications so security is embedded… ↳ Perform application security reviews, threat modeling, and deep code-level analysis for high-impact product, platform,…
↳ Align Apollo to ROI, operational efficiency, and revenue impact through tailored narratives and demos, presenting… ↳ POC & Trial Execution – Design and run POC-based trials that validate impact early, define success metrics, and…
↳ Align Apollo to ROI, operational efficiency, and revenue impact through tailored narratives and demos, presenting… ↳ POC & Trial Execution – Design and run POC-based trials that validate impact early, define success metrics, and…
↳ Align Apollo’s platform to ROI, operational efficiency, and revenue impact through tailored narratives and demos,… ↳ POC & Trial Execution – Design and run POC-based trials that validate business impact early, identify leading indicator…
↳ Lead the entire sales cycle—from initial discovery and product demonstrations to negotiation and closing—typically… ↳ Manage predominantly inbound leads, identifying and nurturing relationships with potential clients.
↳ Lead the development and implementation of global pricing strategies that support our business goals. ↳ Define and refine monetization strategies to drive revenue growth, aligned with our PLG vision and usage-based pricing…
↳ Own 600+ target accounts , proactively engaging with Director+ level buyers in Sales, Marketing, and RevOps. ↳ Drive 90% outbound new business , creating 3x pipeline coverage to exceed quota.
↳ Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on ↳ Drive alignment across Free-to-Paid, Pricing & Packaging, Sales, Support, and other partners so what ships actually…
↳ Own day-to-day deal support and use it to raise the floor. ↳ Review in-flight order forms for non-standard terms and route exceptions before they hit Legal or provisioning.
↳ Drive the perception shift. Build and execute the strategy that moves Apollo to "AI-first GTM platform" in the minds of… ↳ Run the company content engine.
↳ Support month-end revenue close, including preparation of revenue related journal entries ↳ Review customer contracts to identify performance obligations, determine transaction price, and assess allocation and…
↳ Build and launch lifecycle campaigns • ↳ Implement Customer Journey campaigns in our engagement tools across email, in-app, SMS, and push. •
↳ You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing… ↳ Lead New Hire Onboarding (Manila, Philippines ):
↳ Own customer outcomes post-sale: GRR (95%+), NRR, product adoption, and credit consumption growth across your Managed… ↳ Design and execute GTM campaigns at scale: Build layered, signal-based outbound workflows — from ICP definition and…
↳ Own customer outcomes post-sale: GRR (>95%), NRR, product adoption, and credit consumption growth across a portfolio of… ↳ Advise executives on GTM strategy: Present credibly to VP- and C-level stakeholders, proving ROI with measurable lift…
↳ Manage the Global Customer Advocate Team: Build, enable, and lead a global chat team to consistently meet revenue and… ↳ Drive Business Impact: Consistently meet (and strive to exceed) targets for revenue and online sales SLAs.
↳ Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support. ↳ Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
↳ Own the most complex, high-risk cancellation, downgrade, and billing escalation cases. ↳ Lead strategic retention efforts for at-risk accounts, balancing customer empathy with policy and revenue…
↳ Own the most complex, high-risk cancellation, downgrade, and billing escalation cases. ↳ Lead strategic retention efforts for at-risk accounts, balancing customer empathy with policy and revenue…
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