Billing Support Manager

PhilippinesRemote

Requirements

You don't need to be an engineer, but you should be technically fluent enough to coach agents, review escalations, and work credibly with Product and Engineering.
Experience in high-growth environments where process needs to be built, not just followed - Technical literacy: you understand how developers work and can speak comfortably about common tools and workflows (e.g.
Git/GitHub, IDEs, basic debugging).
You're not thrown by technical tickets or engineering conversations Big plus - You've used Cursor or similar AI-native dev tools, or you've supported a developer tools / SaaS engineering product where tickets routinely involved technical investigation - You've coached agents on when an issue is billing vs. product vs. engineering, and how to document repro steps engineers can act on

The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
Our organization is very flat, and our team is small and talent dense.
We particularly like people who are truth-seeking, passionate, and creative.
We enjoy spirited debate, crazy ideas, and shipping code.
About the role We're looking for a Billing Support Manager to lead a team of billing agents on the APAC shift while also owning the programs and systems that make the broader billing operation scale.
You'll directly manage ~10 agents on your shift (queue health, escalations, coaching, scheduling) AND own org-wide programs like QA frameworks, training, escalation playbooks, and hiring.
You'll report to the Billing Manager and work alongside 3 Associate Managers who run the other shifts.
This is a developer tools company: our users are engineers, and our billing team regularly troubleshoots issues that touch subscriptions, usage, and product behavior.
experience preferred: Stripe, subscription billing, refunds, disputes - Strong analytical skills: comfortable with data, dashboards, and making decisions from metrics -