Customer Success Manager, Multilingual (Brazilian Portuguese/Spanish/English)

United StatesHybrid

Responsibilities

Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc.
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority

Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks.
experience selling into SME and Enterprise level accounts.
Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
experience in Account Management or SaaS Customer Success/Sales roles
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise •
Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
Aptitude for learning software; strong with business applications
Working knowledge of Salesforce.com
Undergraduate degree preferred (BA/BS) •
Experience working in IAM industry is a plus Benefits
Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements 1+ years of

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Job

Keeper is hiring a driven, multilingual Customer Success Manager (Brazilian Portuguese/Spanish/English) to join a high producing team within our B2B sales division.
This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.
Keeper is published in 23 languages and is sold in over 150 countries.
Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.
Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with
They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts.
As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.