Onboarding Manager, Customer Experience (São Paulo, Brazil)

BrazilHybrid

Responsibilities

Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
experience to help identify new initiatives and materials needed to better engage and support our customers.
experience in a customer facing role working with technical products
Demonstrated ability to manage multiple customer projects concurrently with strong organizational and project management skills
Fluency in Portuguese, Spanish, and English across written and verbal communication
Proven ability to build relationships with customers across a range of roles and seniority levels
Proven ability to apply a consultative approach across complex business and technical environments While not required, it’s an added plus if you also have: •
Experience using or working with Figma, or other UX/UI experience
Additionally, if hired you will be required to attend in person onboarding.

If you require accommodation, please reach out to accommodations-ext@figma.com .