Customer Success Manager

Mexico, MexicoRemote

Responsibilities

Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.
Lead customers through the onboarding process, creating a seamless and impactful
Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.
Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.

Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization. Your Opportunity:
Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.
BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement. Proven
experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes.
Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders.
Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes.
Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment.
Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention.