customer support
Posted 4 days agoCustomer Success Manager
at Tenable
Mexico, MexicoRemote
Responsibilities
- Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.
- Lead customers through the onboarding process, creating a seamless and impactful
- Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
- Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.
- Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.
Requirements
- Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization. Your Opportunity:
- Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.
- BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement. Proven
- experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes.
- Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders.
- Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes.
- Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment.
- Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention.