Payroll Operations Specialist

San Francisco New York Ny Portland Or Or Within Canada Or United States, United StatesRemote

Responsibilities

Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
Coordinate additional client services, including California Statement of Information filings, agency payment research, and check processing.
Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows. What We're Looking For

Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating across cross-functional teams. 2–3 years of
experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred. You May Be a Great Fit If

You'll manage payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and other compliance-related services while partnering closely with Payroll Operations, Customer Support, Implementation, Benefits, external vendors, and state agencies to deliver an exceptional customer experience. What You'll Do
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000 - $86,600 USD
Canadian employees (any location): CAD 80,800 - 90,900

The Payroll Operations Specialist supports the administrative and compliance foundation that enables customers to operate across state jurisdictions.
requirements and coordinate directly with government agencies to resolve registration and account issues.
Strong organizational skills with exceptional attention to detail.
Excellent written communication and customer service skills.
Comfortable researching regulations and navigating government agency websites.
You enjoy solving operational and compliance challenges from start to finish.
You take ownership and follow through on complex administrative work.
You're comfortable communicating with customers, government agencies, and external partners.
You proactively identify process improvements and leverage automation to increase efficiency.
You thrive in a high-growth environment where accuracy, adaptability, and continuous improvement are essential.