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↳ Lead a redesign of the Mercury home page: what belongs on it, what doesn't, and how it earns its real estate as the… ↳ Design the unified logic behind tasks, lifecycle updates, and in-product alerts
↳ Own customer communications across chat and email, handling everything from application questions to complex… ↳ Address escalated issues with swift resolution, balancing customer needs with business integrity and regulatory…
↳ Manage a portfolio of expansion partnerships end-to-end, with particular focus on Mercury’s payroll vendor ecosystem ↳ Lead vendor selection processes, including evaluating RFPs and making recommendations on best-fit partners for…
↳ Own strategy and execution across multiple fraud domains – including ACH, Check Deposits, Checkbooks, RTP, onboarding,… ↳ Drive Mercury’s Personal Banking fraud program build-out, applying consumer fintech expertise to design controls and…
↳ Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing… ↳ Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
↳ Own, mature, expand, and operate our existing change management processes with internal teams and our product and… ↳ Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
↳ Manage a portfolio of strategic lending partnerships critical to Mercury’s banking infrastructure ↳ Lead new partner selection, due diligence, and onboarding for lending partnerships
↳ Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and… ↳ Lead and contribute to calibration efforts that strengthen fairness, alignment, and consistency across quality…
As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI… In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including…
↳ Scope and plan audits across finance and accounting functions. ↳ Conduct process walkthroughs and execute audit testing to confirm the design and operational effectiveness of internal…
↳ Handle payroll support, covering pay runs, direct deposit, garnishments, new hire onboarding, off-cycle payments, and… ↳ Diagnose and resolve payroll issues with urgency and accuracy, knowing that a missed payroll isn't just an…
↳ Drive strategic and operational programs across Customer Experience, helping teams execute against high-impact… ↳ Support improvements to CX processes, tooling, workflows, and operational practices that help teams move more…
↳ Own the Audit Vision — evolve the risk-based internal audit strategy and ensure alignment with the company’s growth,… ↳ Ensure we Audit the Stack — own the audit universe; ensuring completeness of Audit coverage across Mercury.
↳ Grow the VC partnerships program, driving new customers to Mercury–including VC funds and their portfolio companies ↳ Maintain and nurture strong ecosystem partnerships that drive measurable usage, including VC funds, accelerators,…
↳ Own the full partnership lifecycle: from sourcing and outreach through negotiation, integration scoping, and activation ↳ Build Mercury's presence in developer communities, attending and speaking at conferences, engaging in online…
↳ Own the financial relationship with our Engineering, Product, Design, HR, Legal, and Finance teams. ↳ Own headcount and operating expense planning for your orgs.
↳ Our Design Systems team sets the visual foundation that every product designer, every UI surface, and every expressive… ↳ Design Foundations is a brand-new team at Mercury, responsible for design systems, brand in product, and AI tools to…
↳ Lead the architecture, implementation, and long-term roadmap for core systems which support multiple fraud prevention… ↳ Own the end-to-end delivery of large cross-function projects, translating ambiguous high impact problems into strategy…
↳ Own the roadmap for Mercury's API and drive it from niche, read-heavy usage toward a comprehensive platform that… ↳ Define Mercury's strategy for connecting to the broader ecosystem of AI tools and developer platforms including how we…
↳ Design Ops plays that role for Mercury's 40+ person design team, building the systems, tools, process, and rituals that… ↳ Design Ops is a team of one today, so you'll set direction and run the work yourself, from concept to delivery.
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