Forward Deployed Engineer

Hybrid

Requirements

You’ll bring strong technical fundamentals together with empathy, patience, and the kind of customer savvy that turns a deployment into a long-term partnership.
Our AI-powered eligibility verification now cuts approval times for programs like SNAP and LIHEAP from weeks to hours.
Experience in a customer-facing technical role where you balanced empathy with technical rigor.
- Tools of the trade: We use JavaScript / TypeScript, ETL tools, SQL, React – you don’t need to be an expert on any of these!
You do need to come with a willingness to learn.
HOW WE SUPPORT OUR PEOPLE At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Additionally, candidates must reside in the US. Promise participates in E-Verify.

We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity.
ROLE IMPACT In Washington State, Promise distributed $100M of energy aid in just three months, reaching nearly 700,000 households.
In Virginia and Florida, we helped ensure millions of dollars in water assistance funds reached families who might have otherwise gone without.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to balance your work and your life. Please note:
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders).