engineering
Posted Mar 23Support Engineer
at Sierra
San Francisco, United StatesOn-site
Responsibilities
- SUPPORT ENGINEERING AT SIERRA Companies use Sierra’s Agent OS to design, deploy, and operate AI agents that serve their end-users across all channels and use-cases.
- BUILD THE SUPPORT FUNCTION FROM SCRATCH - Help design Sierra’s support workflows, tools, and processes using the latest AI tools (Sierra’s Agent OS, Codex/Claude, etc.) - Identify patterns across customer issues and drive improvements to the product and developer experience. - Create internal tooling to accelerate debugging and investigation.
- GROW THE TEAM - As one of the first Support Engineers at Sierra, a meaningful part of the role will be growing the function globally. - We have customers all over the world and want to bootstrap this support function to have around the clock coverage.
Requirements
- ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
- You’ll help design and build the entire support function, including the systems, tooling, and automation that power it, using Agent OS itself.
- You treat problems like puzzles. - You enjoy helping people: You get energy from helping someone go from stuck and frustrated to successful. - You have an engineering mindset: You’re comfortable reading code, working with APIs, investigating logs, and understanding distributed systems. - You thrive using AI tools: The latest AI tools have made you 10x more productive and you love experimenting with new ways to leverage these tools. - You bring a positive attitude: Customer issues can be stressful.
- We build trust in AI by making it more accessible, safe, and useful.
- BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world.
Benefits
- benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision