legal
Posted 3 days agoSenior Manager, GTMA Analysis and Compliance
at Twilio
CanadaRemote
Responsibilities
- Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located.
- Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team.
- Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle.
- Influence senior leadership on GTM process standardization and transformation strategy.
- Manage vendor relationships and external consultants when applicable.
- Drive organizational readiness for AI-enabled GTM operations and automation.
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- Join the team as Twilio’s next Sr Manager, GTMA Analysis & Compliance. About the job
- This position sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance.
- We are seeking an experienced Senior Manager to lead the GTMA System Analysts and Compliance team. The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash and Lead-to-Revenue workflows.
- This leader will partner closely with the Sales Operations, GTMA Product team, Internal Audit, and Engineering teams to improve business efficiency, Process mapping, and compliance maturity. Responsibilities
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- We are always looking for people who will bring something new to the table! *Required:
- Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field. 10+ years of
- experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
- Expertise in sales automation tools and platforms (e.g., Salesforce, Conga,Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable.
- Experience with implementation or optimization of these systems is a strong plus.
- Familiarity with productivity AI tools (NotebookLM, Gemini, Glean, Claude Cowork etc) , Business / data analysis tools. Desired: Past
- experience of being Manager of Managers •
- Experience managing programs involving AI/ML integration into sales workflows.
- Excellent project management skills (PMP or similar certification a plus) with
- experience in various project management methodologies (e.g., Agile).
- Familiarity with reporting and BI tools (e.g., Tableau, Power BI). •
- Experience in a high-growth SaaS environment.
- Salesforce certification(s) Location
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
- Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
- The estimated pay ranges for this role are as follows:
- $132,640 - $165,800
- Target Bonus Percentage 17,50% (When Applicable)
- The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.
- 5+ with a significant focus on sales automation or sales technology.
- Highly analytical with a data-driven approach to problem-solving and decision-making.
- Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
- This role will be remote, and based in Canada. Travel
- We prioritize connection and opportunities to build relationships with our customers and each other.