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↳ Build a successful business partnership with Twilio Account Executives focussing on great business discovery within… ↳ Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications…
↳ Manage Salesforce user setup, roles, profiles, permissions, and security settings. ↳ Oversee Salesforce case management, ensuring SLAs and response times are met.
↳ Architect and prototype scalable, high-performance solutions using modern technologies. ↳ Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle.
↳ Proven track record of supporting and enabling sales and partner ecosystems with product knowledge and GTM materials. •
↳ Advise Twilio’s internal clients on contract interpretation and negotiation. ↳ Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect…
↳ Advise Twilio’s internal clients on contract interpretation and negotiation. ↳ Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect…
↳ Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce… ↳ Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible…
↳ Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce… ↳ Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible…
↳ Design and implement a formal business data layer in dbt, ensuring that data from multiple sources is centralized,… ↳ Collaborate with stakeholders within the GTM Operations team and Finance to define, document, and maintain alignment on…
↳ Define and drive a long-term AI/ML architectural vision that aligns with Twilio’s business goals, specifically focusing… ↳ Own the strategic roadmap for Twilio’s ML/AI Ops platform and tooling, ensuring a unified approach to model…
↳ Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics,… ↳ Lead cross-functional teams through the full product lifecycle including
↳ Own and deliver delightful experiences for Twilio customers while: ↳ Advocate agile processes, continuous integration and test automation.
↳ Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g.,… ↳ Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency…
↳ Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and… ↳ Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them
↳ Analyze support data and customer feedback to construct evidence-based business cases that influence R&D to prioritize… ↳ Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped…
↳ Build, operate and support the global Twilio IT network infrastructure. ↳ Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the…
↳ Analyze support data and customer feedback to construct evidence-based business cases that influence R&D to prioritize… ↳ Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped…
↳ Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable… ↳ Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user…
↳ Manage Onboarding SLAs and credit utilization for each product
↳ Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global… ↳ Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines…
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