Senior Account Manager

Remote

Responsibilities

Build trusting relationships with client contacts from the frontlines to C-suite leadership
Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
Identify product gaps by conducting business impact assessments and managing client expectations
Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place
Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
Anticipate and mitigate potential risks or issues that could impact the client relationship or member experience, and implement proactive solutions

Maintain a comprehensive understanding of business challenges faced by customers
A positive, growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
A strong history of working strategically with diverse and complex clients
A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue •
Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Ability to take initiative with little to no direction
Highly effective Empathic communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
Bachelor’s degree or equivalent experience required

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Discretionary Paid Time Off
Paid Company Holidays Wellness Benefits
Paid Parental Leave benefits

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Integrity: Our purpose guides our actions and gives us confidence in the path ahead.
With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience.
We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability.
We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team.
Our shared values bind us together and make us one.
When one falls, we all fall; when one rises, we all rise. Job Summary: