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↳ Deliver a one-call resolution to our members by becoming an expert in the Pharmacy ↳ Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
↳ Deliver a one-call resolution to our members by becoming an expert in the Pharmacy ↳ Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
↳ Map out and document new experiment hypotheses and parameters from brainstorm sessions, assign clear timeline…
↳ Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and… ↳ Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management)…
↳ Review and investigate low scoring surveys and reviews to identify immediate coaching and recovery opportunities. ↳ Track acute and systemic trends at both the agent and team level.
↳ Manage advanced Salesforce configurations, security settings, and user roles. ↳ Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
↳ Collaborate with stakeholders and technical leads to understand functional and technical ↳ Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and…
↳ Drive opportunity growth through the pharmacy consultant channel ↳ Effectively collaborate with members of cross functional teams: Sales, Customer Success, Revenue Ops, Pricing &…
↳ Maintain a detailed project plan and an open items log for project monitoring purposes ↳ Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation…
↳ Drive opportunity growth through the Health Plan and TPA channels. ↳ Effectively collaborate with members of cross-functional teams: Sales, Customer Success, Sales Ops, Partnerships,…
↳ Design and/or enhance corrective action process ↳ Initiate corrective actions (e.g., corrective action plans, warning letters)
↳ Build strong partnerships with recruiters and hiring teams by prioritizing clear communication, timely follow-up, and… ↳ Identify areas of improvement in processes and suggest ways to streamline recruiting workflows.
↳ Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client… ↳ Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data…
↳ Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability ↳ Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
↳ Organize testing suites, create test plans, and submit moderately difficult test cases to validate the accuracy of… ↳ Handle Advanced Logic Validation such as Clinical/Prior Authorization and Financial Accumulators. Ensuring patient…
↳ Collaborate with engineers on system enhancements to create workflow automation ↳ Enhance test plans to ensure application functionality meets original requirements
↳ Own key areas of the month-end close process, including preparing complex journal entries, account reconciliations, and… ↳ Coordinate internal and external audit activities, serving as a key point of contact for auditors and managing the flow…
↳ Own and drive the full sales cycle from prospecting to contract signature for employer groups with 20,000+ covered… ↳ Develop and execute enterprise sales strategies that align with SmithRx’s growth goals and value proposition.
↳ Core IAM & Lifecycle Automation: Architect and manage HR-driven provisioning by integrating Okta with Workday… ↳ Policy-Based Access Control (PBAC): Implement decoupled authorization for cloud-native applications utilizing Open…
↳ Collaborates with clients and Implementation Managers to provide clinical expertise, including insights on drug spend…
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