operations
Posted Apr 2Senior Product Operations Manager (f/m/d)
at Contentful
Dublin, IrelandOn-site
Responsibilities
- Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
- Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
- Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
- Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
- Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
- Develop training and enablement resources, including documentation and onboarding materials for product teams
- Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
- Advocate for product operations to increase alignment, transparency, and collaboration across the organization
- Collaborate globally with distributed teams across time zones and cultural contexts
- Proven track record of leading and scaling operational processes in cross-functional product organizations •
Requirements
- experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
- Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
- Strong analytical skills with the ability to define and track operational KPIs
- Excellent communication and stakeholder management skills , with the ability to influence across all levels •
- Experience working with globally distributed teams
- Familiarity with change management practices
- Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus What’s in It for You
- By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide.