other
Posted 9 hours agoSr. Solutions Consultant
at Sprinklr
Singapore, SingaporeOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- You play a critical role in guiding customers through complex solution decisions, combining strong technical knowledge with business consulting skills to align Sprinklr’s capabilities with client goals.
- At Sprinklr, Senior Solution Consultants bring credibility through their product and industry knowledge, with the ability to engage stakeholders, build trust, and deliver high-quality solution outcomes across sales cycles.
- What You’ll Do Act as a key member of the account team, partnering with prospects and customers during sales cycles to build confidence in Sprinklr’s platform Lead discovery sessions to understand client objectives, challenges, and current state across marketing, social media, customer care, Insights/VOC and CX Analyse customer needs and identify solution opportunities by: Researching business context and go-to-market strategy Developing solution hypotheses and value drivers Design and present tailored
- experience to support client conversations and solution design Provide support on complex deals and engagements , bringing structured thinking and problem-solving to high-value opportunities Contribute to a collaborative team environment by: Sharing knowledge and best practices Mentoring less experienced team members where appropriate Continuously developing your own capability Who You Are Experienced Solutions Consultant / Sales Engineer with a background supporting enterprise clients in a SaaS
- Qualifications Bachelor’s degree in a related field 5+ years’
- experience in solutions consulting / sales engineering
- Experience with Sprinklr or similar CX platforms Understanding of AI and automation within marketing and CX contexts Familiarity with data integration, APIs, and scalable solution design Strong presentation and communication skills across technical and business audiences Demonstrated ability to handle complex customer scenarios with a structured approach We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description As a Senior Solutions Consultant at Sprinklr, you act as a trusted advisor to enterprise clients, helping them design and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.
- Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
- Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.