Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn.
Advise and/or take direct action to acquire quality Taskers when needed.
Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
Design and lead experiments to improve supply alignment and Tasker success.
Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers.
Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.
Requirements
Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle.
Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
Bachelor’s degree or equivalent practical experience.
Full professional fluency in English.
experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
Proficient with BI, Google Workspace, and customer success tools. Nice to Have •
Experience managing community programs across multiple metros or countries.
SQL and Sigma proficiency.
Experience
4+ years in marketplace operations, customer success, community management, or comparable roles.
A Tasker gets paid to do what they love, when and where they want — all while saving the day for someone in their city.
These principles shape every decision we make—fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers. Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.
The base pay range for this position is £40,000–£57,000.
This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
An Active Commitment to Equity within our Company and Platform.
Contact
Communications will always be conducted by taskrabbit.com domain names.
Additional details
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time.
As a company we celebrate innovation, inclusion and hard work.
Our culture is collaborative, pragmatic, and fast-paced.
We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!
This role operates on a hybrid schedule requiring two days in-office per week in our London office. About The Role
Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve.
The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform.
We’re proactive—helping Taskers before they realize they need support.