other
Added 4 hours agoLead Solutions Consultant
at Sprinklr
Spain Madrid, SpainOn-site
Responsibilities
- Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- As a Lead Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and
- requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer
- Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events.
- Experience in a presales role at a SaaS company managing large enterprise customers
- Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Experience: 5+ years of relevant CX strategy and technical consulting experience