engineering
Posted Jun 15Customer Engineering Director
at UiPath
Seoul, South KoreaHybrid
Responsibilities
- Lead, coach, and develop your team
- Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance
- Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes
- Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements
- Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations.
- Support complex or strategic customer engagements where senior technical leadership is required
- Build team capability through hiring, onboarding, enablement, performance management, and career development
- Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams
- Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices
- Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer
- Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases
- Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region. WHAT YOU'LL BRING TO THE TEAM
Requirements
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- The team brings together strong technical advisory, solution engineering, platform guidance, and adoption expertise to help customers evaluate, implement, and expand their use of UiPath.
- Beyond leading the core Customer Engineering function, you will play an active role in shaping regional services go-to-market strategy — partnering with GTM and sales leadership on field plays, solution positioning, and pipeline acceleration.
- Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities
- Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting
- Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations
- Experience across both pre-sales and post-sales customer motions
- Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement
- Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention
- Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations
- Fluency in Korean and English, written and spoken
- Familiarity with GTM motions, solution plays, partner and pipeline generation strategies; ability to translate technical positioning into compelling go-to-market narratives for services
- Experience overseeing or directly delivering Professional Services engagements, including project governance, resource coordination, milestone tracking, and customer stakeholder management through implementation and go-live.
Additional details
- We’re committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine.
- People who love being part of a fast-moving, fast-thinking growth company.
- And people who care—about each other, about UiPath, and about our larger purpose.
- You will guide a team of consultants who operate across the full customer lifecycle - from first technical conversation to successful platform adoption.
- You will be responsible for the performance, prioritization, coaching, and execution quality of the team.
- You will also carry accountability for the delivery quality of Professional Services engagements in the region, ensuring customers move from contract to value with speed and confidence.
- Working across pre-sales, delivery, and post-sales motions, you will help the region improve technical win rates, adoption outcomes, expansion potential, and long-term customer value realization.
- Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity
- Represent the regional technical perspective in account planning, business reviews, and leadership discussions