Senior Product Manager, Customer Insights

United StatesRemote

Responsibilities

Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives.
Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces.

You’ll work across three layers in parallel: - The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
- The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface.
experience - Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives - Evolve customer-accessible audit logs to be enterprise ready - Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface - Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion - Engage directly with enterprise Admins, IT, and Security
Experience with enterprise admin or governance products (IAM, security, compliance, audit) - Background in BI, analytics platforms, or data products -
Experience designing customer-facing APIs for analytics and reporting WHY YOU'LL LOVE MURAL Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow Mural’s largest accounts.

Experience partnering with Sales and Customer Success on renewal and expansion narratives - Excellent communication across data, design, engineering, and revenue-facing stakeholders BONUS -
The base salary for this role ranges from $160,000 - $215,000 + bonus + benefits.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.