management
Posted 3 hours agoVice President, Enterprise Account Management
at Keeper.app
United StatesHybrid
Responsibilities
- Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base
- Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success
- Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes
- Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team
- Drive predictable revenue retention through a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio
- Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities
- Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts
- Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities
- Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios
- Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention
- Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement
- Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities
- Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities
- Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks.
- Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company Requirements
- experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets •
- Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market
- Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale People management
- Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; Salesforce experience preferred
- Ability to build cross-functional relationships, influence stakeholders, and collaborate at all organizational levels
- Ability to thrive in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities
- Bachelor’s degree in business administration, marketing, operations, or a related field
- Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
Experience
- 7+ years of progressive
Benefits
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Contact
- Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Role
Additional details
- Keeper Security is hiring a Vice President of Enterprise Account Management to drive revenue retention, customer expansion, and long-term account growth within Keeper’s enterprise customer base.
- This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates in national locations.
- Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.
- Keeper is published in 23 languages and is sold in over 150 countries.
- Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s enterprise account management strategy. About Keeper
- Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.
- Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
- The Vice President of Enterprise Account Management will report to the Senior Vice President of Global Customer Success and work in tandem with other global CSM leaders.
- This role will be responsible for leading Keeper’s enterprise account management organization, with a focus on driving revenue retention, expansion, renewals, upsell, and long-term customer growth.
- This role requires a seasoned sales and account management leader with a proven track record of exceeding revenue targets, building high-performing teams, managing complex enterprise customer relationships, and developing scalable processes that improve customer health, product adoption, and net revenue retention.