Product Designer

San Francisco, United StatesHybrid

Responsibilities

Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams. - Prototype to learn.
Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces. - Partner across the business.
Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence. - Close the loop.

You’ll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use.
Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build. - Evolve our design systems.
experience building/evolving design systems at scale. - Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence. - Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment. - Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops. - Nice to have:
experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.
HOW WE SUPPORT OUR PEOPLE At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Additionally, candidates must reside in the US. Promise participates in E-Verify.

We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.