Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Helpers and strong fulfillment.
Maintain critical supply-demand balance across markets, ensuring sufficient qualified Helpers to meet demand and support partnership objectives.
Execute operational priorities, escalating risks, gaps, and market needs proactively.
Track and report on supply performance and health metrics, creating and maintaining dashboards and using analytics to inform strategic and tactical decisions.
Develop and execute tactical plays (communications) based on supply needs and market insights to drive supply alignment, behavior change, and growth.
Own your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States.
Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals.
Ensure consistent delivery and effective execution of virtual programs that advise new and tenured Helpers in group settings.
Lead local community engagement, organizing and executing events that connect and support the Helper community.
Support automation initiatives to increase efficiency and operational scalability.
Align Taskrabbit Delivery operations with broader Taskrabbit processes, standards, and tools, ensuring Helpers understand and adhere to updated expectations as Taskrabbit Delivery evolves toward further platform integration.
Requirements
Bachelor's degree or equivalent business experience. 5+ years of
experience in operational, program management, or customer-facing roles, demonstrating an ability to drive complex business outcomes.
Expert in digging into data to understand trends, and has strong data communication skills. Proficiency with Sigma (or similar data tool) and SQL are strongly preferred.
Benefits
An open, authentic, and skilled communicator with comfort presenting analysis and strategic recommendations to leadership. Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.
The base pay range for this position is $88,000 - $118,000.
This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
An Active Commitment to Equity within our Company and Platform.
Contact
Communications will always be conducted by taskrabbit.com domain names.
Additional details
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time.
As a company we celebrate innovation, inclusion and hard work.
Our culture is collaborative, pragmatic, and fast-paced.
We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!
This role operates on a hybrid schedule requiring two days of in-office collaboration per week in our Hub office in San Francisco. About the Role
This highly visible, operationally-focused role is the primary day-to-day owner of Taskrabbit Delivery (formerly known as Dolly) operations within the Tasker Operations team.
Taskrabbit Delivery currently has a separate supply base, tools, and a different product from the rest of the Taskrabbit business.
As we further integrate Taskrabbit Delivery into the rest of the business, you will serve as the central point of continuity and operational excellence, ensuring supply remains healthy, reliable, and aligned with evolving TR standards.