other
Posted Apr 15Technical Account Manager
at Figma
San Francisco, United StatesOn-site
Responsibilities
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value We'd love to hear from you if you have: 5+ years of
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks •
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
- A background in frontend development or familiarity with design-to-code workflows