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Posted May 28Technical Account Manager (Tokyo, Japan)
at Figma
Tokyo, JapanOn-site
Responsibilities
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value We’d love to hear from you if you have: 5+ years of
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- This is a full-time position based in our Tokyo hub; professional fluency in both English and Japanese is required for success.
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks •
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- Professional fluency in both English and Japanese While not required, it’s an added plus if you also have:
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards
- A background in frontend development or familiarity with design-to-code workflows
- Additionally, if hired you will be required to attend in person onboarding.
Contact
- If you require accommodation, please reach out to accommodations-ext@figma.com .
Additional details
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- If you're excited to shape the future of design and collaboration, join us!
- This role sits at the intersection of customer success, enterprise architecture, and developer workflows.
- You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility.
- Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success.
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
- Delivered technical workshops, enablement sessions, or advisory services in past roles At Figma, one of our values is Grow as you go.
- We believe in hiring smart, curious people who are excited to learn and develop their skills.