other
Posted Oct 28, 2025Lead - Managed Services Consultant
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
Responsibilities
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
- Own & deliver the end-to-end configuration of solution based on the customer
- Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.
- Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
- Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
- Identify opportunities for customer references and case studies.
- Maintain platform relevancy according to changes in business needs.
- Create a culture of customer obsession, with trust, teamwork and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
- requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.
- Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
- Who You Are & What Makes You Qualified Must Have
- experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.
- Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.
- Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.
- Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.
- Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on
- experience with system configuration, troubleshooting, and performance optimization.
- Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.
- Proven ability to understand business challenges and provide actionable recommendations.
- Ability to manage multiple client engagements and deliver high-quality service.
- experience in working with a social media management software is preferred. Strong product acumen & evangelization
- experience with the aptitude to learn new products.
- Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team.
- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Qualifications: 8+ years of
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
- Our vision is to be the world’s most loved enterprise software company, ever.
Contact
- Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers'
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
- Actively make sure you are knowledgeable on native channel’s products package.
- Work with clients to improve the social service itself and its alignment with the client's core business.
- Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows.
- requirements into on platform solutions Good to Have Skills: Demonstrated
- Excellent written and verbal communication skills.
- Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.
- Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.