Senior Manager, Customer Experience & Solutions (Tokyo, Japan)

Tokyo, JapanOn-site

Responsibilities

Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management — cultivating a culture of customer-centricity and operational excellence
Execute the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization
Track the KPIs that connect team activity to business outcomes and use them to drive continuous improvement We'd love to hear from you if you have:
A track record of building and scaling customer-facing teams, from hiring to developing the playbooks that drive consistent outcomes

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
experience for Figma’s customers, from pre-sales through long-term adoption and success.
experience leading post-sales teams and scaling customer-facing functions in high-growth SaaS environments. This role is based in Japan and requires business-level Japanese and English proficiency.
Bring the voice of Japan's customers into Figma's global product and go-to-market strategy, partnering cross-functionally with Product, Engineering, and GTM leadership
Demonstrated success partnering with regional Sales leadership on GTM strategy, iterating based on data and insights
Business-level English proficiency While not required, it’s an added plus if you also have: •
Experience with MEDDICC sales qualification framework
Prior experience managing managers
experience At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past
Additionally, if hired you will be required to attend in person onboarding.