Senior Manager, Strategic Customer Success

United StatesRemote

Responsibilities

Oversee critical engagements and escalations, and ensure customer needs and insights inform internal decisions.

Strategic Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Strategic customer segment, ensuring alignment with our global CS frameworks.
Leadership: Demonstrated ability to lead and develop high-performing teams.
experience owning a number and want to continue to do so. Customer Success at LaunchDarkly is a commercial function, you should be excited about having commercial responsibility.
Experience owning the renewal process and being accountable for a retention quota.
Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies is preferred. Data Orientation:
Experience working with technical products, preferably within the DevOps space, and interacting with developers or technical personas.
experience holding customers and cross-functional teams accountable to timelines. Pay:

Target pay ranges based on Geographic Zones for Level M3:
Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $ 152,000 - $210,000 **
Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $ 137,000 - $189,000 **
Zone 3: All other US locations - $ 129,000 - $178,000 **
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs.
Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: